Will my smartphone be safe?

Yes. The HotDive H2 uses a smart air pump system and sealed structure to create a vacuum in the case. This means you don’t need to worry about water or depth pressure affecting your smartphone. HotDive H2 provide extra care for your phone by adopting the single sealing valve technology. Let me explain like this, HotDive H2 sealing tunnel is one way and seal inside the valve above, you only screw open the valve when you are starting or finishing your dive. Unless you want to sabotage your phone on purpose so you change change the iPhone 13 Pro Max 1TB Sierra Blue. Well, it’s your choice. Or there is no way the valve is leaking or doing any harm to your phone on it’s own.

What is the difference between HotDive H2 and HotDive H2 Pro?

The HotDive model does not have a dive computer and smart functions as HotDive Pro.

Why do I need the smart air pump system?

The smart air pump system allows for no fog photos to be taken at depth. As you dive further, water pressure leads to fog on the lenses. Hot plugs and desiccants can work to get rid of fog, but they don’t actually create an optimal vacuum so fog can’t form. HotDive uses an independent air extraction system allowing its contents to be in a perfect vacuum. This means fog can’t form at depth on lenses, leading to perfect underwater photos.

How much depth I can dive?

You can dive up to 80m(262 feet) with the HotDive and HotDive Pro. The HotDive case itself can dive even deeper but we didn’t do the factory leak test after 80m(262 feet).

Will case be compatible my iPhone or Android phone?

Yes. The HotDive is compatible with all iPhones and Android phones as long as the size is smaller than 168mm(6.6 inches) x 84mm(3.3 inches) x 10mm(0.4 inches). Here is the scuba phone case Hotdive compatibility chart and you can check if your phone are compatible with HotDive H2/H2 Pro.

Will water get into the case when it is out of battery during a dive?

No. Thanks to its top sealed structure design the HotDive will keep your phone safe even when the case battery is run out. The valve can only open by the user himself manually.

Do I have to pay for customs charges on my orders?

All Tax and custom charges included. Due to current EU policy change, you may experience small fees via delivery. Please provide custom receipt so we can reimburse your fee bay coupon or PayPal transfer.

What if I have not received my order?

If an item from your order is yet to arrive, please kindly check the tracking number and links we provides and wait patiently. Due to the COVID-19 pandemic, most of shipping service delayed. We are sorry for the inconvenience. For more shipping info, feel free to contact us at chris@hotdive.cn for an update on the status of an order.

How can I pay for my order?

We accept the following payment cards: PayPal payments. You can also use Visa, Mastercard card via PayPal.

Is it safe to order online?

You can rest assured that shopping with Hotdive is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure. Your payment are via PayPal api and it also secured by PayPal.

Can I make changes to my order?

Please contact us immediately after your payment to change our order, if the package already send, due to the complexity of international shipping, we can’t change it. But you could return us the product and order a new one.

What should I do if I receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at admin@hotdive.org with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process

What are my delivery options?

All orders are delivered using our worldwide e-packet shipping method. As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery.

What countries do you deliver to?

We currently deliver to all countries except for the following:

· North Korea

· Cuba

· Iran

· Sudan

· Syria

How long does delivery take?

· Delivery typically takes between 6 – 20 business days depending where you are in the world.

What is your returns policy?

· Items must be returned within 14 days of receipt.

· Items must be undamaged

· Items must have all tags attached and be in original packaging

· Item’s must be returned to our returns centre:-

Returns Centre:

3 Floor,No.62 Zhenan East Road.

Changan Zhen

Dongguan, PRC

Mr. Xiong

Do you offer free returns?

Unfortunately, we do not offer free returns. Any returns costs will be at your own expense.

What if my product is faulty?

We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at chris@hotdive.cn, with images of the faulty product and we will be replace you a new one.

How long does it take to process my return?

We aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us at chris@hotdive.cn with the proof of postage information from your return carrier receipt and we will investigate this further.

How can I track the status of my return?

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

Product Safety and Product Information

Please do not dismantle the waterproof case without permission to avoid the damage caused by artificial disassembly and inability to be repaired.

Do not leave the waterproof case in direct sunlight or high temperature for long periods of time.

The sealing ring must be checked carefully before using this product to ensure that it is not damaged and no sand and other sundries are attached to it.

Do not open the waterproof case in the water.

After use, please be sure to wash the case in fresh water by shaking and soak it for 30 minutes to remove the salt and impurities attached to the product and avoid corrosion and rusting of metal parts, If the parts are rusted due to non-cleaning after use and waterproofing functions are affected, the maintenance cost will be paid by the customer. The sea water are extremely corrosive even waterproof case and phone can be damage by it.

After leaving out of the water, please be sure to wipe off the water on the surface of the case before opening it, so as to prevent the water droplets on the waterproof case from entering and damaging the internal parts.

Disconnect your phone and device from the Bluetooth list when changing your device.

Warranty is Packed with Product

The warranty is 12 months from the date of purchase and the battery warranty is 6 months. Please bring the product, customer receipt and warranty to the store if it breaks down under normal service condition as required in the instructions. HOTDIVE will repair it for you free of charge.

If you purchase it online, please consult the customer service chris@hotdive.cn for details.

You cannot present the warranty and the customer receipt or proof at the same time.

Injuries caused by misuse or improper repair and modification, transportation, falls or natural disasters

Damage to the bar code of the product

Expired warranty period

Warranty and customer receipt are the only ones, please keep them safely. HOTDIVE reserves the right to change the mode of maintenance.

If HOTDIVE products cannot be repaired in the country where they are located, you may need to bear freight and handling charges. If you make a request for maintenance in a country other than the country of origin, you shall comply with all applicable import and export laws and bear all duties, value-added taxes and other related taxes and charge.